List of top 10 performance management systems
This is a list of the top 10 performance management systems that offer some or all of the desired features such as 360-degree feedback appraisal or multi-rater feedback, automated reminders, and more. Read more >
Proactive Customer Service in Action: A Real-World Story of CX Done Right
A real-world example of how two everyday brands delivered exceptional customer experience through proactive resolution and seamless collaboration. Read more >
The Platform Approach to CX: Why Scalability Matters in BFSI & Healthcare
: Discover why scalability is critical for CX platforms in BFSI and healthcare. Learn how modular design, real-time data, and seamless integration empower enterprises to deliver consistent, personalized customer journeys at scale. Read more >
Building a Robust CX Platform: Critical Features and Best Practices
Discover the must-have features of a robust customer experience platform in 2025—from omnichannel orchestration to AI-powered personalization and smart queue management. Read more >
Beyond Queues: Orchestrating Omnichannel Journeys in BFSI
Explore how BFSI leaders are moving beyond traditional queue systems to orchestrate seamless, omnichannel customer journeys that reduce drop-offs, preserve context, and enhance CX outcomes.. Read more >
Top 10 social distancing software and return to work solutions
Top 10 social distancing software and return to office solutions to make sure that you continue to be compliant with these and other social distancing norms. Read more >
Theme park management software providers
List of theme park management software providers for managing everything from queue systems to ticketing, POS, gift cards, FNB, guest relations and more. Read more >
8 retail growth strategies while living with the pandemic
What are effective retail growth strategies for growing a business in the age of the pandemic? These are eight such strategies that will fuel your business growth. Read more >
Vaccine queue system and best practices
Learn about everything from vaccine team composition to appointment setting, safety precautions, safe distancing in your Covid vaccine queue, and dealing with adverse events following immunization (AEFI). Read more >
Line app for digitization of customer queues
A Line app is a digital tool that allows businesses to let their customers queue virtually before or after they arrive, instead of having to wait in line at the business premises. Read more >
Token display system and token dispenser providers
List of token display system and token dispenser providers to assist integrators and distributors who recommend and implement all the IT systems that a business needs. Read more >
Banking technology acronyms for improving Customer Experience
Commonly used banking technology acronyms that are key to a better customer experience. Read more >
Celebs join demand for solution to airport queues
What does a Bollywood actor and cricket team owner have to do with airport queue solutions? A lot, if you’re Juhi Chawla. Read more >
Digital customer experience in the New Normal
In this post, we explore the change in the digital customer experience, which is now the new normal in banking, automotive, retail, restaurants, government, and healthcare. Read more >
Are Fintechs a Buzzword or a Bad word?
When it comes to selling software or technology to banks, calling yourself a fintech is more of a bad word than a buzzword that sells. Read more >